Frequently Asked Questions
When will I receive my order?
The estimated delivery time for all orders is currently 3-5 days. If your order takes longer, please contact us – we’ll be happy to help.
How can I track my order?
Please use our tracking page.
Why isn’t my tracking number working?
Please note that tracking information may take up to a week to update after your order is placed. During this time, you may see messages such as “We’re preparing your order” or “Information received.” This means your order has been packed and is on its way to you.
How does the VitalWipes subscription work?
With the VitalWipes subscription, you receive a fresh pack of VitalWipes every 30 days, so you’ll never run out of your freshness and hygiene boost on the go. Your subscription renews automatically until you cancel.
You can cancel anytime with ease.
Simply send us an email or WhatsApp message – we’ll process your request within 24–48 hours. 📩
WhatsApp Support
📱 +49 152 1153 2787
Is there a minimum subscription period?
No, the subscription is completely flexible. You can adjust or cancel anytime – no minimum term, no commitment.
What happens if I cancel my subscription?
If you cancel, no further deliveries will be sent, and no additional charges will occur. Your last package will still be delivered, and you can continue using the products you’ve already received.
Can I pause my subscription?
Yes, you can pause your subscription and resume it later. Just contact us – we’ll gladly assist.
How can I adjust my subscription (e.g., change quantity or delivery date)?
Send us a quick message via email or WhatsApp, and we’ll update your subscription according to your needs. 💬
How does subscription payment work?
Payment is processed automatically with each subscription cycle (every 30 days). You’ll receive an invoice by email for your records.
My order is marked as delivered, but I haven’t received it.
Sometimes tracking updates before the package is physically delivered. Please wait up to 3 days after it’s marked as delivered. You can always contact us if you have any concerns about your order status.
Can I change my delivery address after placing an order?
In most cases, address changes aren’t possible after an order has been placed. However, please reach out to us – we’ll do our best to find a solution.
Contact for cancellations or questions:
📧 Email: info@vitalwipes.com
📱 WhatsApp: +49 152 1153 2787
🕘 Customer Service: Mon–Fri from 10:00 to 20:00
⏳ Average response time: approx. 24 hours
🔥 Stay clean, fresh & confident – with the subscription that truly makes a difference.
VitalWipes – Your daily freshness boost on the go.