Guidelines
Important Information on Klarna & PayPal Cases and Returns
- Pre-orders cannot be canceled.
- Cancellations are only possible within 2 hours after placing an order and include a fee of 18% of the sales price (transaction and processing fees).
Transport damages entitle customers to exercise the right of withdrawal.
In case of violations of our Terms & Conditions (T&C), collection fees as well as possible court costs may be transferred to the customer.
Important Notice:
Opening a PayPal case or a Klarna dispute without prior contact with our customer service and without allowing a reasonable waiting time may result in legal consequences. Customers who do this risk damage claims of up to €2,000.
Conflict Resolution Deadline:
Customers have the option to resolve a case with us within 7 days. If an agreement is reached within this period, no collection fees will apply. For every resolved case, we guarantee a 100% satisfactory solution.
📧 Email: info@vitalwipes.com
📱 WhatsApp: +49 152 1153 2787
🕘 Our WhatsApp customer service is available Monday to Friday from 10:00 to 20:00
⏳ Average response time: approx. 24 hours